Refund policy

Refund & Return Policy

At Manas Astra, every product is handcrafted and quality-checked before dispatch. Because our products involve individually rolled paper scrolls and handcrafted packaging, we do not offer returns or exchanges for reasons of personal preference (e.g. "changed my mind").

Damaged or Defective Items
If your order arrives damaged, defective, or incomplete, we will replace it at no additional cost. To be eligible:
- You must contact us within 48 hours of delivery.
- Share clear photos/video of the damaged product and outer packaging at the time of unboxing.
- The claim must be reported to ishubhambaranwal@gmail.com

Once your claim is reviewed and approved, we will ship a replacement within 5–7 business days at no extra charge. If a replacement isn't possible, we will issue a full refund to your original payment method within 7–10 business days.

Wrong Item Delivered
If you receive an incorrect product, contact us within 48 hours of delivery with photos, and we will arrange a free replacement or refund.

Order Cancellations
Orders can be cancelled only before they are dispatched. Once shipped, cancellation requests cannot be processed – please refer to our Damaged/Defective policy instead if there's an issue on arrival.

Non-Returnable Items
Once a jar has been opened and scrolls have been unrolled/read, it cannot be returned or exchanged, as this is a personal-use product.

Refund Processing
Approved refunds are processed to the original payment method within 7–10 business days. Please note your bank may take a few additional days to reflect the amount.

Contact Us
For any questions about this policy, reach us at ishubhambaranwal@gmail.com.